We, Trainticketspro.com use your personal data to provide our travel services to you. We have described how we collect, store and use your data in this Privacy Policy. We take seriously our responsibilities to look after your data and we are committed to protecting your privacy. There are steps you can take to control what we do with your data and we have explained those steps in this Privacy Policy.
When we talk about data and personal data in this Privacy Policy, we mean personal data which identify you or which could be used to identify you such as your name and contact details, your travel arrangements and booking reference. It may also include information about how you use our websites and mobile applications.
1. Who is responsible for your data?
Trainticketspro.com is responsible for your data. Our registered address is 6th Floor, Kings Place, 90 York Way, London N1 9AG. We are the data controller of the data which we collect from you, and as such we control the ways your personal data are collected and the purposes for which your personal data are used.
2. How we use your personal data
We can only use your personal data if we have a proper reason for doing so. According to the law, we can only use your data for one or more of these reasons:
- To fulfill a contract we have with you, or
- If we have a legal duty to use your data for a particular reason, or
- When you consent to it, or
- When it is in our legitimate interests.
Legitimate interests are our business or commercial reasons for using your data, but we will not unfairly put our legitimate interests above what is best for you. Examples of legitimate interests we may rely on to process your data include developing products and services, identifying ways to improve the way we deliver services to our customers, and being efficient about how we conduct our business operations and fulfill our legal duties.
Countries take a different approach to the use by companies of legitimate interests as a reason for processing personal data. We are aware of those different approaches in the countries in which we operate and we take that into account and respect those differences when we process your personal data.
3. How we use your data to personalize the service we offer you including via cookies and similar technologies
We use the data we collect about you from different sources and touch points to try to understand more about you and your preferences, so that we can personalize the service we offer to you. We use information collected from the bookings you have made from cookies. Cookies are small pieces of information stored on your device by the web browser of your device. We use cookies placed on your devices to collect data about your use of our websites and on-board entertainment system. Sometimes we can use the personal data you provide to us to identify you when you visit our website using different devices.. We use the information from these different sources in the following ways:
- to help us communicate with you. We use information about where you are, for example, to provide content in the most appropriate language
- to identify you when you access our websites from different devices
- to identify your likes and dislikes. We look at which of our website pages you visit most or which destinations you visit most frequently to understand what you are most interested in
- to improve our products and services. Trends in the personal data we collect show what our customers like and dislike and we use this to inform our business plans
- to understand more about your preferences and your purchasing habits – our data analytics tools and segmentation tools allow us to match data we collect from cookies with data we have about bookings you have made for travel on Eurostar (both directly and through third parties). Sometimes we include data and/or systems provided by third parties as part of this process. We know that similar customers are interested in similar products and services, so we group similar customers together in ‘segments’ to which we may add data from data enrichment providers (see the section entitled ‘Data enrichment and profiling’ below). We use segment information to improve our communications with you and recommend to you those services we think will be most interesting to you, including new products and services offered by our partners. We also use it to make sure that we show you adverts which we think will be of most interest to you when you visit through our online advertising space
- to help you complete a booking. If you are in the process of making a booking but you leave the booking path before your booking is finalized, we may with your consent contact you to help you to finalize your booking.
- Data enrichment and profiling
We carry out data enrichment and customer profiling to help us build a better picture of your needs and interests so that we can tailor your experience with Eurostar to be as relevant to you as possible.
We use reputable third-party data enrichment providers such as to complete this activity of segmentation. Data enrichment providers obtain personal data about you from publicly available sources and from other third parties who share your personal data with your consent. They then match this information against our own customer records.
4. Contacting you
We may send you marketing communications by email if you have given your consent for us to do so. Our marketing communications include information about our new and existing services, our loyalty program, special offers we think you might like and other travel services and products which we think might be useful to you when planning your travel.
If you have previously opted in to receiving emails from us, you can opt out of receiving marketing emails from us by logging into your account and amending your notification preferences which can be found under the ‘Settings’ tab. You can update your preferences at any time. You can also opt out of receiving marketing emails by clicking on the unsubscribe link which we include in all our marketing emails.
If you ask us to stop sending marketing emails, we will keep a note of your personal information and your request so that we can make sure you are excluded from the emails when they are sent out.
If you have previously opted in to receive marketing notifications through our mobile app, you can manage your preferences and opt out from push notifications or location services by deselecting the relevant options under the heading ‘Communication Settings’ within ‘Settings’.
Please note that if you tell us that you do not wish to receive marketing emails, you will still receive service emails which are necessary for example to confirm your booking or to update you on the status of your travel service. From time to time, we may also contact you by phone when it is necessary to fulfill our contract with you or it is in our legitimate interests to do so, for example, we may contact you by phone when your journey has been disrupted, either to notify you in advance or to request feedback after the event. We may also contact you by phone when we believe there is an offer available to your future travel which you may be interested in, for example when there is an upgrade offer available to your group travel booking or to invite you to a VIP event.
6. How we protect your data
We protect your personal data against unauthorized access, unlawful use, accidental loss, corruption or destruction. We use technical measures such as encryption and password protection to protect your data and the systems they are held in. We also use operational measures to protect the data, for example by limiting the number of people who have access to the databases in which our booking information is held. We keep these security measures under review and refer to industry security standards to keep up to date with current best practice.
10. Complaints
If you have any complaints concerning Trainticketspro.com processing of your personal data please email us at Info@trainticketpro.com.
